Buy With Confidence. We've Got You Covered!
At Virtus Collective, we want you to be satisfied with your purchase. If for any reason you are not satisfied, you may be able to return your items for a refund or in-store credit. Please read through the following information carefully before attempting to return or exchange your product. If you do not comply with store policies, we may not be able to process your return or exchange.
100% Money Back Guarantee
Returning Your Purchase
Enjoy hassle-free returns and resizing with our 30-day guarantee. Complimentary 30-day returns, with no shipping or restocking fees.
You can also have your ring resized once, free of charge, within 90 days.
Simply use the prepaid label provided to send your ring back, and we’ll take care of your return or resizing quickly and efficiently.
You can also resize your ring once at no charge within 90 days.
You’ll get a prepaid label to send the ring back, and your return or resizing will be promptly handled.
Return Conditions
You have 30 days to return an item once it has been received. Items must be returned unused, in their original packaging, and in a saleable state to be accepted for return. Personalized or custom pieces are not eligible for returns.
Receiving A Refund
A refund will be submitted in the method originally used for purchase for all items eligible for return. Recipients may elect to receive in-store credit instead of a cash reimbursement upon request. Gift recipients will receive a nonrefundable in-store credit in an amount equal to the cost of the item. Cash refunds are not available at any in-person locations. Please allow 7-10 business days for a return to be posted.
Exchanges
All of our items are carefully hand-inspected by our team to ensure they are free of defects; however, in the unlikely event that we have missed something, you will be able to exchange your defective product within 15 days of receipt. Since many of our pieces are one-of-a-kind and may be difficult to replace with an exact match, you may elect to receive in-store credit in an equal amount to your original purchase to spend at our store. Custom jewelry and personalized items are not included in our exchange policy. Gemstones, including diamonds, are not covered by this policy and are sold as-is. Any damages not due to manufacturing defects are not eligible for return or exchange.
Gift Returns
Gift returns without a receipt are eligible for exchanges and in-store credit only. Please return items in original packaging. Any gift that shows signs of use or wear will not be accepted for exchange.
Order Cancellations And Amendments
We make an effort to process and ship your orders within 24-48 hours; therefore, we do not accept any modifications to an order once it has been placed. If you need to return an order for any reason, please return it to us within 15 days following our return policy protocol, and we will refund your purchase. If you have made a mistake on a personalized or custom piece, please contact us as soon as possible.
Personalized Items
Personalized items and custom jewelry are not eligible for returns at this time. If you are unsatisfied with your purchase, please contact us at:
Virtus Collective
info@virtuscollective.com
Custom And Special Order Items
Due to the special nature of custom and special order items, these products are not eligible for returns or refunds. Any product that has been built or altered at your request (including ring re-sizing and diamond upgrades) falls under this category and as such is not eligible for exchange.
If you have questions, please don't hesitate to contact us at:
Virtus Collective
info@virtuscollective.com
Virtus Collective wants to ensure you are happy with your purchase, and we would be happy to work with you to address any concerns you may have or provide more information about our policies should questions arise.
Shipping Options
At Virtus Collective, we offer reliable and secure shipping options through FedEx to ensure your order arrives in a timely manner. You can choose FedEx Ground shipping for a flat rate of $12.42. Orders placed by 5 PM PST typically arrive within 5 to 7 business days. For faster delivery, we also offer FedEx 2-Day shipping for $15.70, with most orders arriving within 2 to 3 business days if placed by 5 PM PST. We’re pleased to offer free shipping on all orders over $200, which applies to both Ground and 2-Day options. Additionally, we offer complimentary local drop-off for purchases over $499 within Southern California. This service is ideal for clients who value a personal touch, added security, or need their piece by a specific date. Availability is based on scheduling and logistics—if you’re local and timing is critical, let us know, and we’ll do our best to accommodate. Once your order has shipped or delivery is scheduled, you’ll receive a confirmation email with tracking details or timing updates. At this time, we do not offer international shipping.
Shipping options will be available to select at checkout.
Style #: 88436:442:P
