Fine Jewelry Guarantee and Limited Warranty
Our Commitment
At Virtus Collective, our fine jewelry is designed with purpose and built to endure. From timeless gold pieces to modern lab-grown designs, we stand behind the materials, craftsmanship, and integrity of every item we create.
What’s Covered by Our Guarantee
Material Integrity:
All metals, stones, and components used in our fine jewelry are guaranteed to be authentic and responsibly sourced, meeting the premium standards expected of high-end fine jewelry.
Craftsmanship Warranty:
We offer a one-year limited warranty that covers manufacturing defects in materials or workmanship. This includes broken chains, loose prongs, faulty clasps, and structural issues—not resulting from misuse or impact.
Finish Quality:
Each piece is quality-checked for smooth finishes, clean settings, and polish. Minor imperfections caused during production are covered under this warranty.
What’s Not Covered
Normal wear and tear, including scratches, fading, and loss of plating
Damage from misuse, impact, or unauthorized repairs
Loss or theft of the item or any component
Discoloration from exposure to chemicals or harsh environments
Jewelry Care Advisory
To extend the life of your jewelry, we recommend removing it before exercising, showering, swimming, or cleaning. Store in a soft cloth or jewelry box to prevent scratches or tangling.
Repair Services
After the warranty period, Virtus Collective offers affordable repair services on most of our fine jewelry. Email us for quotes and instructions on how to proceed.
Filing a Warranty Claim
Contact support@virtuscollective.com with your order number and issue description.
Our team will guide you through the inspection process.
If a covered issue is confirmed, your piece will be repaired or replaced at no cost.
Customers are responsible for shipping unless otherwise stated.
Our Promise:
You’ve invested in fine jewelry built on integrity and refined craftsmanship. We’re committed to making sure it lives up to that standard every time you wear it.
Style #: 689238:106:P
